This article will show you, as a Credit Card Administrator, how to resolve charges that are marked as Personal or Disputed.
Step 1: Go to the Credit Cards tab.
Step 2: Click Manage Accounts.
Step 3: Click Account Options.
Step 4: Click either Personal Charges or Disputed Charges.
Step 5: A list of charges will appear.
- Delete: This will mark the charge as deleted in the system.
- Resolve: This will confirm that the charge should be disputed or is personal. You will be required to comment on the charge. Marking a charge as Resolved will add the charge to the statement without sending the charge through an approval process. Any personal or disputed charges must be dealt with outside of ExpenseWatch service.
- Reassign: This will give you the ability to reassign a charge to another card.
Step 6: Click the charges and click Resolve.
Step 7: Enter the comment and click Submit.